Privacy policy

Last updated: January 24, 2026

Sendokai Champions Store (“we”, “us”, “our”) operates shop.sendokaichampions.com (the “Site”) and provides products and services through Shopify (the “Services”). This Privacy Policy explains how we collect, use, and share personal information when you visit, use, or make a purchase from the Site, sign up for updates, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

1) Who we are (Data Controller)

For the purposes of applicable data protection laws (including the GDPR), the data controller is:

Produccions d'Empatia Digital, SL (trading as Sendokai Champions Store)
CIF/VAT: B64043029
Address: Carrer de la Creu, 32, 08960 Sant Just Desvern (Barcelona), Spain
Email: shop@kotoc.cat

2) Personal information we collect

Depending on how you interact with the Services, we collect:

  • Contact details: name, email, phone number, billing/shipping address
  • Order information: items purchased, returns, support requests, order history
  • Payment information: payments are processed by Shopify and payment providers; we receive payment confirmation and limited payment details as needed to administer orders
  • Account information (if you create an account): login details and preferences
  • Communications: emails/messages you send to us (e.g., customer support)
  • Device & usage information: IP address, browser/device identifiers, and how you use the Site (often via cookies and similar technologies)

3) How we use your personal information (and legal bases)

We use personal information for these purposes:

A) To provide and operate the Services (contract / legitimate interests)

  • Process orders and payments, ship products, provide customer support
  • Communicate order confirmations, delivery updates, and service messages
  • Prevent fraud and secure the Services

B) Email sign-ups for updates (consent)

If you choose to submit your email address through our Site (for example, to hear about future products, restocks, offers, or store news), we will use your email address to send you those updates. You can unsubscribe at any time using the link in our emails.

C) Marketing communications (consent or legitimate interests where permitted)

If you opt in (or where permitted by law), we may send updates about launches, restocks, and promotions. You can unsubscribe at any time.

D) Analytics and site improvement (legitimate interests / consent where required)

We use analytics to understand how people use the Site and to improve performance and content. Where required, we’ll ask for consent via our cookie banner / privacy settings.

GDPR requires clear notice of these purposes and related details at collection.

4) How we share personal information

We share personal information only as needed to run the store and fulfill orders:

  • Shopify (hosting and commerce platform) and its related services
  • Payment processors to process your payments
  • Fulfillment and shipping partners to print, pack, and deliver your order (for print-on-demand items, this includes our print/fulfillment provider)
  • Analytics and marketing partners (only as configured in our Shopify privacy/cookie settings and subject to your choices)
  • Legal/compliance if required by law or to protect rights, prevent fraud, or respond to lawful requests

5) Cookies and similar technologies

We (and Shopify and certain partners) use cookies and similar technologies to operate the Site, remember preferences, run analytics, and (if enabled) support personalized advertising.

You can manage your cookie preferences through the Site’s cookie banner and Shopify’s customer privacy settings.

6) Shopify’s role and “enhanced features”

The Site is hosted by Shopify. Shopify processes personal information to provide and improve Shopify services and, depending on the features enabled, may use data from interactions with Shopify-powered stores to support certain platform features. Shopify provides additional information and controls in its consumer privacy materials and privacy portal.

7) International transfers

Your information may be processed outside your country (including outside the EEA/UK), for example by Shopify or service providers. When transferring personal information out of the EEA/UK, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (or equivalent mechanisms).

8) Data retention

We keep personal information only as long as necessary for:

  • providing the Services and customer support
  • legal, tax, accounting, and compliance obligations
  • fraud prevention and security

Retention depends on the type of data and the purpose for which it was collected.

9) Your rights

Depending on where you live, you may have rights including:

  • access to your data
  • correction
  • deletion
  • portability
  • restriction/objection to processing
  • withdrawal of consent (where processing is based on consent)

To exercise your rights, contact shop@kotoc.cat. We may need to verify your identity before responding.

If you’re in Spain/EEA/UK, you can also lodge a complaint with your supervisory authority. In Spain, this is generally the AEPD.

10) Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

11) Security

No method of transmission or storage is 100% secure. We use reasonable safeguards to protect personal information, but we cannot guarantee absolute security.

12) Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will update the “Last updated” date when changes are made.

13) Contact

If you have questions about this Privacy Policy or want to exercise your rights, contact:
shop@kotoc.cat
Produccions d'Empatia Digital, SL, Carrer de la Creu, 32, 08960 Sant Just Desvern (Barcelona), Spain